mai crm – We use data to transform prospects into clients through stunning user experiences.
![Image showing the five circles strategize, connect, experience, crm and tech of mai group and the crm circle is highlighted](https://mai-group.com/hubfs/Circle%20Graphic%2001-2_5.png)
Our crm services
Data Science & Customer Analytics
Elevate your growth via data analytics. Turn insights into action with our BI and AI-driven strategies.
CRM Strategy & Consultance
From CRM strategy consultation to omnichannel integration, we blueprint success in customer relationships.
CRM Systems
Custom CRM solutions tailored for success. Expert architecture and toolkits designed to deepen customer connections.
CRM Campaigns
Elevate Campaigns with targeted CRM data. Craft personal connections through every touchpoint.
CRM Operations
Behind-the-scenes excellence for CRM. Enhance performance and innovation in your CRM operations with an experienced team of experts.
Customer Service Solutions
Tailored solutions for seamless integration. Improve your customer service with systems designed for your unique needs.
Stop buying your sales. Start leveraging the power of 1:1 first-party data relationships.
![](https://mai-group.com/hubfs/handshake.webp)
In today's digital landscape, businesses seek comprehensive solutions that not only streamline operations, but also foster meaningful connections with their customers. Our suite of services is designed to enhance CRM capabilities and customer engagement, integrating advanced data analytics, AI, and tailored strategy planning to deepen customer connections.
![](https://mai-group.com/hubfs/circle_crm_map-europe2.png)
We offer innovative strategies that drive engagement and growth.
From custom solution design for seamless customer service solutions, to impactful campaigns and comprehensive full-stack management of CRM operations.
Partnering with us means ensuring a seamless, omnichannel customer experience, exceeding expectations in the digital age.
Not Only Services – An All-In Commitment To Your Goals.
Our team’s success is directly measured through the economic achievements we unlock for our clients, with our comprehensive CRM services. We go beyond merely delivering services; we strive for genuine customer exhilaration and the tangible results of measurable growth.
We believe that our job isn’t done until we’ve seen our clients achieve success that not only meets, but surpasses, their expectations.
Our crm services in detail
Data Science & Customer Analytics
Turn insights into action with our BI and AI-driven strategies.
![](https://mai-group.com/hubfs/image_background_bulb_purple.png)
Transform your CRM strategy with the power of data analytics. We delve into the depths of BI, AI, and comprehensive data analysis to enhance your understanding of customer behaviors and preferences.
Our expertise unlocks the full potential of your CRM data, enabling personalized customer experiences and strategic decision-making. By converting raw data into actionable insights,
Methodologies & Tools
Predictive Analytics
Data Cleansing & Integration
Sentiment Analysis
Anomaly Detection
Segmentation
Customer Lifetime Value Analysis (CLV)
Clustering Techniques
Data Mining
![](https://mai-group.com/hubfs/circle_crm_relationship_2.png)
From CRM Strategy & Constultancy to omnichannel integration, we blueprint success in customer relationships.
Our strategic consulting transforms your CRM from a tool into a vision, crafting strategies that foster deep, lasting customer connections.
Methodologies & Tools
Value Proposition Design
Stakeholder Management
Customer Journey Mapping
Portfolio Analysis
Omnichannel Planning
Gap Analysis
SWOT Analysis
Benchmarking
CRM Systems & Platforms tailored for success. Expert toolkits designed to deepen customer connections.
![](https://mai-group.com/hubfs/circle_crm_platforms_2.png)
Elevate your CRM beyond its usual scope with our bespoke solutions. We specialize in creating infrastructures that are strategic engines for customer engagement and loyalty.
Methodologies & Tools
System Selection & Customization
User Training & Adoption
Data Governance
Custom Reporting
Data Architecture Design
API Integration
User Experience (UX) Design for CRM
![](https://mai-group.com/hubfs/circle_crm_touchpoints_2.png)
Tailored CRM Campaigns to craft personal connections through every touchpoint.
Imagine campaigns so personalized that they speak directly to each customer’s needs and preferences, all powered by the insights from your CRM data.
Our comprehensive campaign services leverage CRM insights to ensure that every piece of content, every design, and every personalization strategy is informed by a deep understanding of your customers.
From ideation to execution, we integrate CRM data to create compelling, personalized campaigns that not only attract but resonate deeply, fostering engagement, loyalty, and conversion.
Methodologies & Tools
Research & Ideation
Content Strategy & Creation
Email Marketing Automation
Social Media Integration
User Experience Design (UX)
Front-end & Back-end Coding for CRM Assets
A/B Testing & Multivariate Testing
SEO & SEM Strategies
Enhance performance and innovation in your CRM Operations via an experienced teams of experts.
Enhance performance and innovation in your CRM Operations via an experienced teams of experts.
The efficiency of your CRM system is pivotal to maintaining seamless customer relationships. We ensure that your CRM runs smoothly, with proactive maintenance, rigorous testing, and continuous optimization.
We don’t just maintain; we innovate, ensuring that your CRM operations stay ahead of the curve and responsive to evolving customer needs.
By enhancing the operational backbone of your CRM, we empower your business to deliver consistently exceptional customer experiences, driving satisfaction, loyalty, and growth.
Methodologies & Tools
Full Stack Operations Management
Continuous Improvement Process (CIP)
Risk Management
Performance Monitoring
User Feedback Loops
Quality Assurance
Tailored Customer Service Solutions.
Elevate your CS with systems designed for your unique needs.
![](https://mai-group.com/hubfs/circle_crm_cs-1.png)
Methodologies & Tools
Integration Analysis
Automated Workflows via RPA
Omnichannel Support Strategy
Training & Adoption Programs
Custom Solution Design
AI-Driven Customer Support
CRM Platforms Integration
Clients
Partners
Points of Contact
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Sebastian Wolter
CRM Circle Lead
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Heiko Stiegert
Head of Growth Marketing
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Yannick Kinzel
Team Lead, CRM Teams
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